Privacy Policy

Information We Collect

Information you provide: your name, service address, email address, phone number including mobile number, billing information, and details about your property or pest concern.

Information collected automatically: IP address, browser type, device information, and pages visited, through cookies and similar technologies.

Service records: technician notes, inspection findings, treatment history, and photographs taken during service.

How We Use Your Information

We use your information to schedule, perform, and follow up on pest control and crawlspace services; to communicate with you about your account, appointments, and service results; to process payments and send invoices; to respond to your inquiries and quote requests; to improve our services and our website; and to comply with legal and regulatory obligations.

SMS / Text Messaging and Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Mobile numbers collected for SMS purposes are used solely to send the messages described in our Terms & Conditions at https://spirepest.com/terms-of-service. We do not sell, rent, or lease mobile numbers or SMS consent data to anyone.

You may opt out of text messages at any time by replying STOP to any message from us.

How We Share Other Information

We may share information with service providers who help us operate our business — including field service software, payment processors, SMS and telecommunications providers, and website hosting providers — only as needed for them to perform that function and under contractual confidentiality obligations. We may also share information with professional advisors such as accountants and attorneys, and with government or regulatory bodies where required by law or in response to valid legal process.

We do not sell your personal information.

Data Retention

We retain your information for as long as your account is active, and afterward only as long as needed to meet legal, tax, and regulatory requirements.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

Text messages: reply STOP to any message to opt out.

Email: use the unsubscribe link in any marketing email.

Access, correction, or deletion: email contact@spirepest.com and we will respond as required by applicable law.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Cookies

Our website uses cookies to support site functionality and analytics. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy at any time. The "last updated" date above reflects the current version.

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